Terms and Conditions

Atlantis Aquascape normally have only 5% chance of death during shipping.

All claims/death on arrival are to be reported  with photos on the same day of  shipment  without opening oxygen packed covers.

Report immediately for customer care numbers with the below details.

  • Order No with short  explanation.  
  • No of fish/plants/item defective.
  • Photo of dead fish/damaged Aquarium.

1.Atlantis Aquascape  would bear 100% of the cost of the fishes died/damaged during shipping time.

2.No dead on arrival claim request will be entertained after 8 hrs after delivery(Video and photo proof must and should without opening oxygen packed covers).

3.Incase of Fish is sick or quarantined  , we will postpone the delivery and will inform you before about it.

4.All rates mentioned in the website are for single fish/per item or per kg.

5.Cancellation/Refund request for the dispatched orders will not be entertained.

6. Refund period - after approval 15-21 days 

7. Refund will be provided to original payment mode 

8.Make sure to collect the parcel within 2 hours from railway station /bus stand once its reached the location , we are not responsible for your delay for collecting  if any dead on arrival of fishes due to your delay refund cant be claimed .